It’s a time of transition and digital transformation in financial services. Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.
Financial institutions are now working to build intelligent branches. The intelligent branch is designed to execute business with new efficiency. It is flexible to address service needs on-demand, and it operates on a sustainable cloud-enabled infrastructure.
Smart and intuitive building and bank branch design with intelligent software can extract data from existing and incremental hardware investments to deliver insights and ensure a safe workplace.
Flexible workspace, room utilization with people counting, proximity monitoring, and digital notifications are all considerations in safe space utilization.
Other considerations in developing a best practices intelligent branch strategy include the following:
- Frictionless omni-channel
- Intelligent guest wireless
- Virtual expertise & consultation, with private yet comfortable banker engagement
- Customer analytics & insights, including seamless banker application portfolio
- Surveillance & safety to gauge foot traffic
It is now considered table stakes to digitize transactional processes to successfully execute & keep moving the business forward. And most importantly, make all of this easy for the customer. Are you ready?
Learn more about the Intelligent Branch and go to our FSI website to discover ways Cisco can help!
By: Tom Filep
Title: Making Banking Easier with Intelligent Branch
Sourced From: blogs.cisco.com/financialservices/making-banking-easier-with-intelligent-branch
Published Date: Mon, 11 Oct 2021 16:19:03 +0000